Shipping & Customs Guide

1. Shipping process

Your order is delivered through the following steps:

1. Order received — Your order is formed once payment is completed.
2. Ordered from KR seller — Santa Here purchases the product within Korea.
3. Arrived at forwarder — The purchased product arrives at the forwarding warehouse in Korea.
4. Quality check — We verify authenticity and pack the product securely.
5. International dispatch — The product departs by air freight.
6. Customs — The product clears customs in the destination country.
7. Local delivery — The destination country's delivery company completes final delivery.
8. Delivered — Receipt is confirmed.

You can check the current stage on your order detail page.

2. Delivery time

Delivery usually takes 7 to 14 days from the order date to completion.

This is a typical estimate and not a guaranteed period. It may take longer in the following cases:

• Customs review in the destination country takes longer than usual
• It takes time to obtain the ordered product within Korea
• Local delivery company conditions or public holidays coincide
• There is a natural disaster or flight delay

If it is taking longer than expected, we will notify you on your order detail page and by email.

3. Shipping cost

International shipping is charged separately from the product price. Shipping is a flat fee that depends on your shipping country, and you can see it together with the product amount in your cart and at checkout.

If you change your shipping country, the shipping fee and total shown will update accordingly.

4. Customs and duties

Customs duties and taxes may be charged when the product clears customs in the destination country.

Whether charges apply — Each destination country has its own duty-free threshold; if the product's value exceeds that threshold, customs duties and taxes apply. Who is responsible — Any customs duties, taxes, and clearance fees charged are your responsibility. Santa Here does not collect or determine these amounts. How to pay — The local delivery company will provide instructions before delivery; once you pay as instructed, delivery proceeds. Recipient information — During customs clearance, the recipient's name, phone number, and address are submitted to customs. If this information is inaccurate, customs clearance may be delayed or the product may be returned.

Handling of cases where you refuse to pay customs duties and the product is returned or disposed of is governed by the Terms of Service.

5. Tracking your shipment

You can check the current shipping stage on your order detail page using your order number and the order lookup PIN you set at ordering.

No account registration is required, and you can also access it directly from your order confirmation email.

The international tracking number is shown alongside the shipping stage list once international dispatch begins; once local delivery begins, the local delivery company and tracking number are shown in the recipient information section.

We also send tracking information to the email you entered when ordering, at the start of international dispatch and local delivery.

6. If there is a problem with your shipment

Please contact us in the following cases:

• The order has not arrived well beyond the expected time
• The shipping stage has not changed for a long time
• The product arrived damaged
• A different product arrived than what you ordered

You can reach us by email inquiry or chat using the inquiry button at the bottom right of the site.

Exchange or refund for a damaged or mis-shipped product is governed by the Exchange & Refund Terms.