Exchange & Refund Terms

Effective Date: (TBD)

1. Payment currency

All transactions are charged in US dollars (USD).
Any local-currency amount shown in parentheses on a product page is a reference conversion, not the contract amount.
The actual charge is based on the USD amount, and the amount billed in your local currency may differ depending on the exchange rate and foreign transaction fee applied by your card issuer.

You may cancel your order yourself at any time before the seller begins purchasing the item.
Cancellation takes effect immediately, without seller approval.
Once the cancellation is complete, no payment is charged; if payment has already been charged, it is refunded in full.
After the seller has begun purchasing the item, the order can no longer be cancelled and can only proceed as a refund request once delivery is complete.
You can check whether cancellation is still available on your order confirmation screen.
From the time the seller begins purchasing the item until delivery is complete, you cannot request either a cancellation or a refund.
Once a purchase has been made overseas, reversing it can involve costs and procedures that exceed the value of the item, so due to the nature of our purchasing-agency service, we do not accept cancellations during this period.

For delivered orders only, you may request a refund within a set period from the delivery date.
The period depends on the product type and is shown on your order confirmation screen.
A reason is required when requesting a refund, and only one request may be made per order.
A refund request is not settled on submission.
The seller reviews the request before processing it, and the outcome is communicated on your order confirmation screen and by email.
Once a refund is approved, we process it immediately.
However, the time it takes for the funds to actually reach you depends on your payment method.
For card payments, it may take longer depending on your card issuer's processing schedule.
Orders still in transit are not eligible for a refund request.

Refunds are based on the USD amount charged at the time of payment.
Exchange rates may differ between the time of payment and the time of refund, so the amount you receive in your local currency may differ from what you paid.
This difference is not an amount we receive or bear, and is therefore not eligible for compensation.

Foreign transaction fees charged by your card issuer or payment provider are not received by us and are generally not returned when a refund is issued.
Whether such fees apply and whether they are refunded is governed by your card issuer's policy, so please direct related enquiries to your card issuer.

If the item you received arrives damaged, or is different from what you ordered, we will provide a full refund without requiring you to return the item.
Please let us know within 7 days of receiving the item so we can process this quickly.
When requesting a refund, please note in the reason field that photo verification may be needed, and we will guide you on how to send photos of the item and its packaging.
Even after this period, you may still exercise your rights under applicable law.
The 7-day period is a guideline for prompt processing, and your rights are not extinguished when it passes.
For orders picked up in Korea, you may choose either an exchange or a refund. If you choose an exchange, it's only possible if there is enough time remaining in your stay to receive the replacement item before you leave.

If there is nothing wrong with the item itself but you simply changed your mind, returns, exchanges, and refunds are not possible.
For orders picked up in Korea, an exchange may be possible if there is enough time remaining in your stay to receive the replacement item before you leave. Exchange lead times can run longer than expected, so please check the estimated time carefully and confirm you have enough schedule buffer before requesting one. If you request an exchange and are unable to receive the replacement before departure, that is your own responsibility — Santa Here is not liable for it.